Returns Policy

 

You can return items purchased online for a full refund within 14 days of receiving your shipment. Merchandise must be in a sellable condition, with all original tags attached. 

Online returns must include a print out of the original email order confirmation receipt.

PLEASE POST RETURNS TO:

The House of Hot, Netil House, Room 309, 1 Westgate Street, London E8 3RL

RETURN SHIPPING

Customers are responsible for return shipping costs, and purchasing tracking/delivery confirmation. In the event that a customer forgoes secured tracking, THE HOUSE OF HOT is not responsible for the package if it is lost or otherwise not received. Shipping costs are non-refundable, and international customers are responsible for any duties/taxes that may apply. THE HOUSE OF HOT reserves the right to deny a refund if the returned merchandise does not meet our return policy requirements.

EXCHANGES

No exchanges may be made with online purchases. You will need to return your purchase and place a new order online.

QUESTIONS

If you have any questions about your order, please email help@thehouseofhot.com